Moments

At Moments, our mission is to spark real-life connections. With that comes a responsibility: keeping our community safe, both online and offline. This Safety Policy explains the standards we set, the tools we provide, and how we handle safety concerns.

1. Our Commitment

Maintain clear rules against harmful, illegal, or abusive behavior.
Provide tools for you to control your experience.
Respond quickly to reports of unsafe behavior or content.
Collaborate with trusted safety experts when necessary.

2. Safety Expectations for Everyone

Respect boundaries: Only connect if both people want to. No harassment, intimidation, or stalking.
Be authentic, not deceptive: Don’t impersonate others, spread misinformation, or catfish.
No harmful content: We strictly prohibit hate speech, threats, sexual exploitation, child endangerment, and promotion of self-harm.
Report issues: If you see something unsafe, use the in-app reporting tools.

Breaking these rules can result in warnings, suspension, or permanent removal from Moments.

3. Tools for Your Safety

Blocking & Reporting: Instantly block and report users who make you feel unsafe.
Privacy Controls: Choose whether your profile and posts are visible to friends, your network, or everyone.
Location Protections: Moments never shares your exact GPS coordinates with other users. Location-based features only suggest general areas (like “near campus”).
Content Moderation: Automated systems and human review help detect and remove harmful or illegal content.

4. Offline Safety

Because Moments encourages in-person connections, we ask you to follow best practices:

Always meet in public spaces first.
Let a friend know where you’re going.
Trust your instincts — if something feels off, leave.
Use the app’s tools (block/report) if someone behaves inappropriately.

Moments does not conduct criminal background checks on users, but we do enforce strict safety standards within the app.

5. How We Respond to Safety Issues

Review & Action: We investigate reports and may remove content, issue warnings, suspend, or permanently ban accounts.
Emergency Situations: If there is an imminent threat of harm, we may notify law enforcement as required by law.
Repeat Violations: Our “three-strike” policy applies in most cases, but some violations result in immediate permanent bans.

6. Resources

If you or someone you know is in crisis, please seek help immediately:

In the U.S., call or text 988 for the Suicide & Crisis Lifeline.
If you’re outside the U.S., please reach out to your local emergency or crisis hotline.

7. Contact Us

Moments Safety Team
Rutgers University, New Brunswick, NJ
Email: safety@havemoments.com

We review safety-related reports with priority and aim to respond as quickly as possible.